Reference

How we handle your account data and contact details

When you open an account with us, we collect the details needed to verify your identity, process bKash or Nagad deposits, and keep your wallet secure. Everything below explains what we gather, how we use it, and how you can request changes or deletion.

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What we collect and why we need it

Joya 999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your mobile number, email, payment-method details and device information when you register and use the platform. Your mobile number lets us send login codes and withdrawal confirmations; your bKash, Nagad or Rocket account details are stored encrypted so deposits and payouts can clear without

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re-entering them every time. We log your device type and IP address to spot unusual login attempts and protect your wallet from unauthorized access. We do not sell your data to third parties or share it outside the platform's operational needs. Cookie and session data help
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us keep you logged in across pages and remember your language preference. Your deposit and withdrawal history stays on file for account-security checks and to respond to any payout queries you raise with support. If local law in Bangladesh requires us to verify your identity or
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transaction records, we will comply with those requests. We retain your account data as long as your account is active; if you close your account, we keep transaction records for the period required by financial regulations, then delete personal identifiers. You can request a copy of
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your stored data or ask us to delete your account by contacting support through live chat or the email address shown below. Access to the platform depends on your local law and eligible regions; we do not guarantee service where local regulation prohibits it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SAFEGUARDS

How we secure and manage your information

We encrypt payment details at rest and in transit, log access attempts to catch suspicious behavior, and delete inactive accounts after the retention period ends. Cookies remember your session and language; you can clear them anytime through your browser. If you want to know exactly what we hold on file, request a data export through support.

Payment encryption

Your bKash, Nagad and Rocket account numbers are encrypted before storage. We never log your payment PIN or OTP codes; those stay between you and your wallet provider.

Session cookies

We use cookies to keep you logged in across the lobby, live tables and sportsbook pages. They expire when you close your browser or after 24 hours of inactivity.

Data retention

Active-account data stays on file as long as you use the platform. If you close your account, we keep transaction records for the period required by financial regulations, then delete personal identifiers.

Access requests

You have the right to request a copy of all data we hold about you. Contact support via live chat or email with your registered mobile number; we deliver the export file within 48 hours.

CONTACT PATHS

Reach us about privacy or data requests

If you want a copy of your data, need to update your contact details, or want to close your account and request deletion, our support team handles every request directly. Live chat is the fastest route during business hours; email works for detailed requests that need a paper trail.

Team online

Live chat

Open the chat widget in the bottom corner of any page; tell the agent you have a privacy or data request. Most requests are answered in minutes; account-deletion requests take up to two business days to process and confirm.

Email support

Send your request to the support email listed in the site footer. Include your registered mobile number and a brief description of what you need. We reply within 24 hours for data-access requests and within 48 hours for deletion requests.

Account settings

You can update your email, mobile number and password directly in account settings without contacting support. For anything else — data export, deletion, or questions about what we store — use live chat or email so we can verify your identity first.

Privacy policy questions answered

We collect your mobile number, email address, and the bKash, Nagad or Rocket account details you use for deposits. Your mobile number is used for login codes and withdrawal confirmations; your email is for account notifications and password resets.

We do not sell or share your data with advertisers or marketing companies. Payment processors see only the transaction amount and your wallet account number when you deposit or withdraw. If local law requires us to report financial records, we comply with those requests.

Transaction records are retained for the period required by financial regulations, typically one to three years depending on local law. After that period, we delete personal identifiers. You can request immediate deletion by contacting support; we confirm completion within two business days.

Yes. Contact support through live chat or email with your registered mobile number. We deliver a data export within 48 hours that includes your profile details, transaction history, login log and any support tickets you opened.

Log in to your account, open settings, and update your contact details directly. Changes take effect immediately. If you no longer have access to your registered mobile number, contact support with your account details so we can verify your identity another way.

We use session cookies to keep you logged in and remember your language preference. They expire after 24 hours or when you close your browser. You can clear cookies in your browser settings anytime; clearing them logs you out immediately.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJoya 999 Glossary AccountRegister

How we handle your account data and contact details

How we secure and manage your information

Reach us about privacy or data requests

Live chat

Email support

Account settings

Privacy policy questions answered

01 What personal details do you collect when I open an account?

02 Do you share my data with third parties?

03 How long do you keep my account data after I close my account?

04 Can I request a copy of everything you have stored about me?

05 How do I update my mobile number or email address?

06 What cookies does the site use and can I turn them off?

Privacy Policy

Related pages

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