How This FAQ Works for You
We built this page around the real questions that come up when you're managing your account on a phone. Most of what you need — from sending a deposit via Nagad to checking why a withdrawal is pending — is covered below in plain language. Each answer reflects how the platform actually works. If you send a deposit through bKash or Rocket,
the steps you follow in your wallet app are the same steps we expect on our end. We verify the transaction reference, match it to your account, and credit your balance. Withdrawals go back to the same wallet you deposited from, and we confirm the account number before processing. If your question isn't here, our support team handles account queries directly. Availability
depends on your local law and eligible regions — check the support section below for how to reach us.
- bKash
- Nagad
- Rocket